Frequently Asked Questions (FAQs)

When will I receive my order?

Once your order is confirmed, it typically takes 3 to 5 business days to arrive at your location.

Can I open the parcel before paying?

According to the standard policy of our courier partners, parcels cannot be opened before payment. However, if there is any issue with the product after opening, you are fully covered by our 15-Day Return Policy.

How do I cancel my order?

If you wish to cancel an order, please contact us via WhatsApp or Email as soon as possible before the order is dispatched.

How are refunds processed for COD orders?

Since payments are made in cash, refunds are processed via Bank Transfer, EasyPaisa, or JazzCash once the returned item has been inspected and approved.